Put the customer first
When Guaranteed Rate began twenty years ago, the mortgage industry was entirely set up for the lenders, at the expense of the people who were just trying to buy a home. It wasn’t right.
So we flipped the industry on its head by putting the customer first, instead of the lender. For us, everything was, and still remains, all about providing a better experience for the customer. We are absolutely committed to delivering service so exceptional that our customers can’t wait to recommend us to their family and friends.
Our Net Promoter Score - which is a simple indication of your happiness - is 85, which is more than 2x the industry average*. And while that’s fantastic, we’re always working to make it even better.
Deliver low, low rates with a streamlined process
Right from the start, Guaranteed Rate began by breaking apart the entire mortgage process and evaluating every single step. How can this be better, faster, easier? Where could technology make something better?
We designed a unique “Proactive Mortgage Pod” model that surrounds each of our top-performing loan officers with his or her own team of highly-trained specialists, streamlining the process for customers through state-of-the-art data and communications technologies. Every loan moves faster. Every customer is happier.
By simplifying the loan process, hiring only the best of the best employees, and developing cutting-edge tech, we can bring both low rates and the highest level of service to every customer.
Get your mortgage, your way, anytime, anywhere
Our mortgage calculator, GRaffordable, provides customers real-time rates and information any time, day or night.
We created the World’s First Digital Mortgage, so easy that an application as few as 15 minutes.
Our secure document portal, TransferSafe, allows customers to easily share financial documents digitally in a secure environment and eliminates time-wasting paper-pushing.
Never satisfied, we just developed FlashClose™ – winner of the 2019 Top Tech award—a technology that shortens closing appointments to just minutes, rather than hours, and enables many closings to take place virtually.
I am from Pittsburgh originally and grew up in Churchill. I attended Woodland Hills and graduated from high school in 2000. I then went to Indiana University of Pennsylvania where I studied Hotel, Restaurant and Institutional Management graduating with a Bachelors degree in 2004. While at IUP I was a member of Sigma Tau Gamma fraternity.
After college I managed a few different establishments until my passion for sales lead me to the automotive business late in 2007. I sold vehicles and worked my way into management over the first year. I started as the Internet Sale Manager and then New Car Manager and ultimately found my niche as the Finance and Insurance Manager. As the F&I Manager I help buyers identify the best finance options while purchasing their vehicle and identified their needs regarding insurance options throughout their ownership.
In 2014 I took my financing knowledge and put it to work with Howard Hanna as my career as a Loan Originator began. Here I was able to really learn and understand the real estate side of the purchase, reviewing offers and sales agreements with agents, buyers and sellers. Today I am excited to serve my clients and agent partners with the exceptional service that I have always offered but with equal support from Guaranteed Rate to give all parties involved an informative, efficient and enjoyable experience.